AVINO CUSTOMER CARE
FAQ
Clear information for shopping with confidence.
Frequently asked questions
How do I place an order?
Choose the exact product and variant, add it to your cart and review the total and available payment methods at checkout before paying.
What are the shipping times and charges?
Read our Shipping Policy for processing, delivery methods, destinations and charges.
How do I track my order?
Use the tracking information in your dispatch email. Our tracking guidance explains how to get help.
How do returns work?
Contact us within 30 days of delivery. Eligible items must meet the conditions in our Return and Refund Policy. Our authorized U.S. returns warehouse is listed in our Return and Refund Policy. Contact info@avino.club and obtain written approval before shipping. Do not send returns to our legal business address or Chicago fulfillment address.
Can I cancel an order?
Contact us immediately. See the cancellation conditions and exceptions in our Return and Refund Policy.
How do I contact AVINO?
Email info@avino.club. See our Contact page for business and support details.