Shipping Policy

Last updated: October 21, 2026

Thank you for shopping at AVINO. We are committed to providing clear and transparent information about our shipping services.

1. Shipping Destinations and Fulfillment

AVINO currently ships to customers within the United States only.

Orders may be shipped from our U.S. fulfillment warehouse or directly from our fulfillment partners in China, depending on product availability, inventory location, and order requirements.

The shipping origin may vary between products. We select an appropriate fulfillment location based on stock availability and delivery arrangements.

We currently offer the following shipping options:

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Our order cut-off time is 5:00 PM Pacific Time (PT).

Orders received after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.

Processing time does not include shipping transit time.

3. Shipping Methods, Delivery Times, and Costs

Shipping Method	Processing Time	Transit Time	Estimated Total Delivery	Shipping Cost
Standard Shipping	1–3 business days	7–15 business days	8–18 business days	US$8 for orders below US$59
Free Standard Shipping	1–3 business days	7–15 business days	8–18 business days	Free for orders of US$59 or more
Express Shipping	1–3 business days	3–7 business days	4–10 business days	US$15

Free standard shipping does not apply to express shipping.

Delivery estimates apply to eligible shipping options shown at checkout and may vary depending on the fulfillment location, delivery destination, and carrier conditions.

All applicable shipping charges will be displayed during checkout before payment.

4. Remote Areas and Shipping Restrictions

Certain remote or hard-to-reach U.S. locations may have limited shipping availability or longer delivery times.

Available shipping options and charges will be displayed at checkout.

If we cannot ship to your address, we will contact you to discuss an appropriate solution, including cancellation and a refund where necessary.

We do not currently provide international shipping outside the United States.

5. Taxes, Customs Duties, and Import Fees

AVINO fulfills orders from both U.S. warehouses and China-based fulfillment locations.

Orders Shipped from U.S. Warehouses

Orders shipped domestically from our U.S. fulfillment locations generally do not require customers to pay additional import customs duties upon delivery.

Applicable sales taxes, if any, will be displayed at checkout.

Orders Shipped from China

Orders shipped directly from China to the United States may be subject to applicable customs duties, tariffs, import taxes, or clearance fees.

Where these charges are included in the checkout price, customers will not be required to pay those same charges again to AVINO.

Where additional import charges may be payable upon delivery, we will disclose the applicable payment arrangement before the customer confirms the order.

Customers are encouraged to contact info@avino.club before purchasing if they have questions about customs duties or import-related charges.

6. Order Tracking

Once your order has been dispatched, tracking information will be sent to your registered email address when available.

Tracking information may take 24–72 hours to update after shipment.

If you have questions about your shipment, please contact info@avino.club with your order number.

7. Shipping Delays

Delivery delays may occasionally occur due to:

• Carrier transportation delays

• Weather conditions

• Public holidays

• Customs inspections or clearance procedures

• Incorrect or incomplete shipping information

• Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact our customer support team for assistance.

Nothing in this policy limits mandatory consumer rights regarding delayed or undelivered orders.

8. Incorrect Shipping Addresses

Customers must provide accurate and complete shipping information during checkout.

If you need to correct your shipping address, please contact us as soon as possible.

Address changes cannot be guaranteed once an order has been processed or shipped.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional reshipping costs may apply. Any such charges will be communicated before reshipment.

9. Lost or Damaged Packages

If your package is lost, damaged, or not delivered as expected, please contact us at info@avino.club.

Please include your order number and relevant tracking information.

We will investigate the issue and coordinate with the shipping carrier where appropriate.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution in accordance with applicable law.

10. Returns and Refunds

AVINO accepts eligible return requests within 30 days after delivery.

Please contact info@avino.club to request return authorization before sending any items back.

The authorized U.S. return warehouse address and detailed return instructions are available in our Return and Refund Policy.

Our registered business address and the sender address on the original package are not authorized return addresses.

11. Contact Information

Store Name: AVINO

Legal Business Name: Xiamen Juancengyun Technology Co., Ltd.

Website: https://avino.club

Customer Support Email: info@avino.club

Business Contact Phone: +86 13799012867

Legal Business Address:

Room 1903, No. 190, Wushipu Erli
Huli District, Xiamen
Fujian Province, China

Customer Service Hours: Monday–Friday, excluding public holidays.

We aim to respond to customer inquiries within 1–2 business days.