AVINO CUSTOMER CARE

Terms of Service

Clear information for shopping with confidence.

Return and Refund Policy

Last updated: October 21, 2026

Thank you for shopping at AVINO. Please review this Return and Refund Policy carefully before submitting a return, exchange, cancellation, or refund request.

1. 30-Day Return Period

You may request a return within 30 days after your order has been delivered.

To qualify for a return, the item must be:

Unused, unworn, and unwashed, where applicable
In its original condition
Free from stains, odors, damage, or other signs of use
Returned with all original tags and labels, where supplied
Returned in its original packaging, where applicable
Complete with all accessories, components, and items originally included
Accompanied by the order number or valid proof of purchase

Items that do not meet these conditions may be refused or may not qualify for a refund, except where otherwise required by applicable law.

2. How to Request a Return

Before sending an item back, please contact us at:

Email: info@avino.club

Your return request must be submitted within 30 days after delivery and should include:

Your order number
The name of the item you wish to return
The reason for the return
Photos or videos if the item is damaged, defective, incomplete, or incorrect

After reviewing your request, we will provide return authorization and return instructions.

Please do not send any item back without receiving authorization from AVINO. Unauthorized returns may be refused or may not qualify for a refund, subject to applicable law.

3. Return Authorization and Address

Please contact info@avino.club before sending any return.

After approving your request, we will confirm your return authorization and shipping instructions in writing.

Authorized U.S. Returns Warehouse:

Attn: Katherine Yuan
MANJI LOGISTICS INC.
1295 E 9th St
Pomona, CA 91766
United States

Receiving Phone: +1 626-693-2920
Receiving Email: katherine@manji-us.com

Warehouse Receiving Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT).

Use this address only after receiving written authorization for your order.

Please include your order number or return authorization reference inside the package.

The warehouse phone number and email are for shipping and receiving purposes only. For return approval, exchanges, and refunds, contact AVINO at info@avino.club.

Our legal business address, fulfillment contact address, and any sender address displayed on the original package are not authorized return addresses.

If AVINO provides a different return address in writing for your specific order, please follow those instructions.

4. Return Shipping Costs

Customers are responsible for arranging and paying for return shipping when the return is caused by:

Choosing the wrong size, color, style, or quantity
Changing their mind
No longer wanting the item
Personal preference
Providing incorrect or incomplete order information

AVINO does not charge a restocking fee for eligible returns.

If an item arrives damaged, defective, incomplete, or incorrect because of our error, please contact us before returning it. We will review the situation and provide an appropriate resolution, which may include a prepaid return label, replacement, exchange, or refund.

Original shipping charges are generally non-refundable unless the return is caused by our error or otherwise required by applicable law.

We recommend using a trackable shipping service and keeping your shipping receipt.

AVINO is not responsible for return packages lost or damaged before reaching the authorized return location, except where otherwise required by applicable law.

5. Size, Fit, and Product Condition

For clothing and other size-dependent products, please review the product descriptions, measurements, and size charts carefully before placing an order.

If an item does not fit or you selected the wrong size, you may request a return within 30 days after delivery, provided the product meets the return eligibility requirements.

Customers are responsible for return shipping costs for size- or fit-related returns.

For dolls, toys, home products, and other merchandise, items must be returned in their original condition, with the included accessories and components.

Differences between regional sizing systems are not considered product defects when the product measurements correspond with the information displayed on the product page.

6. Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us at info@avino.club as soon as possible, preferably within 7 days after delivery.

This recommended notification period does not limit your 30-day return request period or any mandatory consumer rights.

Please provide clear photos showing:

The entire item
The damaged, defective, missing, or incorrect area
The original packaging
The shipping label
The product tag, model label, or size label, where applicable

After reviewing your request, we may offer a replacement, exchange, partial refund, full refund, or another appropriate solution.

Please keep the item and original packaging until your request has been resolved.

7. Color, Size, and Measurement Differences

Product colors may appear slightly different because of lighting, photography, screen settings, and device displays.

Minor color differences are not normally considered product defects.

Product measurements may vary slightly because of materials, manufacturing methods, and manual measurement.

Minor differences that do not materially affect the normal use or advertised characteristics of the product are not normally considered defects.

8. Non-Returnable Items

The following items are generally not eligible for change-of-mind returns, subject to applicable law:

Items that have been used, worn, washed, altered, or damaged by the customer
Items missing original tags, labels, or essential accessories, where applicable
Items with stains, odors, or other signs of use
Customized or personalized products
Gift cards
Earrings and pierced jewelry
Opened or used hygiene-sensitive products where a valid hygiene-related return exception applies
Lingerie, underwear, or swimwear with removed hygiene seals, where applicable
Items clearly identified as non-returnable before purchase, where legally permitted
Return requests submitted after the 30-day return period, except where otherwise required by law

These exclusions do not apply where customers have mandatory rights relating to damaged, defective, incorrect, or non-conforming products.

9. Clearance and Final-Sale Items

Items clearly identified as clearance, final sale, or non-returnable before purchase are not eligible for change-of-mind returns or exchanges where permitted by applicable law.

These restrictions do not affect mandatory consumer rights for damaged, defective, incorrect, or non-conforming goods.

Customers should review the product page carefully before purchasing clearance or final-sale items.

10. Exchanges

To request a different size, color, style, or product, please contact us at:

info@avino.club

Exchange availability depends on stock and product eligibility.

The fastest way to receive another item may be to return the original eligible item and place a new order.

Customers are responsible for return shipping costs for exchanges requested because of size, color, style, or personal preference.

If the exchange is necessary because of our error, we will provide an appropriate solution in accordance with applicable law.

11. Order Cancellations

You may request an order cancellation within 15 minutes after placing your order.

To request a cancellation, contact us immediately at:

Email: info@avino.club

Please include your order number and the email address used to place the order.

We will honor eligible cancellation requests received within this period if the order has not already entered processing or shipment.

After the 15-minute cancellation period, cancellation or changes cannot be guaranteed.

Orders that have already shipped cannot be cancelled and must follow the applicable return procedure.

These conditions do not limit cancellation rights required by applicable law.

12. Refund Process

After receiving your returned item, we will inspect it and notify you of the refund decision by email, generally within 5 business days.

If approved, your refund will be issued to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Return shipping costs, original shipping charges, customs duties, import taxes, and third-party fees are generally non-refundable unless the return is caused by our error or otherwise required by applicable law.

No restocking fee will be deducted from an approved refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@avino.club.

13. Late or Missing Refunds

If you have not received an approved refund:

Check your bank or payment account again
Contact your card issuer or payment provider
Allow additional processing time
Contact us at info@avino.club if the refund is still missing

Please include your order number when contacting us.

14. Consumer Rights

Nothing in this policy limits, excludes, or overrides any mandatory consumer rights under applicable law.

Where mandatory consumer protection laws provide additional remedies for damaged, defective, incorrect, or non-conforming goods, those rights will apply.