Return and Refund Policy

Last updated: October 21, 2026

Thank you for shopping at AVINO. We are committed to providing a transparent and reliable shopping experience.

Please review this Return and Refund Policy carefully before requesting a return, exchange, cancellation, or refund.

1. 30-Day Return Policy

We accept eligible return requests within 30 days of the delivery date.

To qualify for a return, the item must:

• Be unused and in its original condition

• Be unworn and unwashed, where applicable

• Be free from stains, odors, damage, or signs of use

• Have all original tags and labels attached, where applicable

• Be returned in its original packaging, where applicable

• Include all original accessories and components

• Be accompanied by an order number or proof of purchase

Items that do not meet these requirements may not qualify for a return or refund, except where required by applicable consumer protection laws.

2. How to Request a Return

To request a return, please contact our customer support team within 30 days after delivery.

Customer Support Email: info@avino.club

Please include:

• Your order number

• The product name

• The reason for your return

• Photos or videos if the product is damaged, defective, incomplete, or incorrect

Our customer support team will review your request and provide return authorization and shipping instructions.

Important: Please do not send any products back without receiving written return authorization from AVINO.

Unauthorized returns may be refused, subject to applicable law.

3. Return Shipping Address

Once your return request has been approved, you may be instructed to send your item to our authorized U.S. returns warehouse.

Authorized U.S. Returns Warehouse:

Attn: Katherine Yuan

MANJI LOGISTICS INC.

1295 E 9th St

Pomona, CA 91766

United States

Receiving Phone: +1 626-693-2920

Receiving Email: katherine@manji-us.com

Warehouse Receiving Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT).

Please include your order number or return authorization reference inside the package.

Important Return Address Instructions:

• Contact info@avino.club and obtain written authorization before sending a return.

• Do not send returns to our registered business address in China.

• Do not send returns to the sender address shown on the original shipping package.

• Use the authorized warehouse address only after our customer support team confirms it for your order.

• If we provide a different return address or shipping instructions by email, please follow those instructions.

The warehouse contact information is for shipping and receiving purposes only. All return approvals and refund requests must be handled through AVINO customer support.

4. Return Shipping Costs and Fees

Returns Due to Customer Preference

Customers are responsible for return shipping costs when returning items because of:

• Changing their mind

• Ordering the wrong size, color, style, or quantity

• No longer wanting the product

• Personal preference

• Providing incorrect or incomplete order information

Returns Due to Product Issues

If you receive a damaged, defective, incomplete, or incorrect product due to our error, AVINO will cover reasonable authorized return shipping costs.

We may provide a prepaid return shipping label or reimburse reasonable return shipping expenses according to the instructions provided by our support team.

Please contact us before arranging a return shipment.

Restocking Fees

AVINO does not charge any restocking fees for eligible returns.

Original shipping charges are generally non-refundable for customer-preference returns, unless otherwise required by applicable law.

We recommend using a trackable shipping service and keeping your shipping receipt.

5. Size and Product Condition Returns

Please review product descriptions, specifications, measurements, and size charts before placing an order.

For clothing and other size-dependent products, customers may request a return within 30 days after delivery if the item meets our return eligibility requirements.

Customers are responsible for return shipping costs when a return is requested due to personal size or fit preferences.

For home products, accessories, and other merchandise, all original components and accessories must be included.

Minor variations that are consistent with the product description and do not materially affect normal use are not normally considered defects.

6. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If your item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible, preferably within 7 days of delivery.

This recommended notification period does not reduce your 30-day return request period or any mandatory consumer rights.

Email: info@avino.club

Please provide:

• Your order number

• Photos of the complete product

• Photos showing the damage or defect

• Photos of the original packaging

• Photos of the shipping label

• A description of the issue

After reviewing your request, we may offer:

• A replacement product

• An exchange

• A partial refund

• A full refund

• Another appropriate solution required by applicable law

Please keep the product and its original packaging until the issue has been resolved.

7. Product Color and Measurement Differences

Product colors may appear slightly different due to lighting, photography, and screen settings.

Minor color or measurement variations are not normally considered product defects when the item remains consistent with its description and intended use.

However, if the product is materially different from its advertised description, please contact us for assistance.

8. Non-Returnable Items

The following items are generally not eligible for change-of-mind returns, subject to applicable law:

• Products that have been used, altered, or damaged by the customer

• Clothing that has been worn or washed

• Items with missing original tags or essential accessories, where applicable

• Customized or personalized products

• Gift cards

• Opened or used hygiene-sensitive products where legally applicable

• Items with visible signs of use, stains, or odors

• Products clearly marked as non-returnable before purchase, where legally permitted

• Return requests submitted more than 30 days after delivery, unless otherwise required by law

These exclusions do not override mandatory consumer rights for damaged, defective, incorrect, or non-conforming products.

9. Clearance and Final-Sale Items

Products clearly identified as clearance or final sale before purchase are generally not eligible for change-of-mind returns or exchanges, where permitted by law.

If a clearance or final-sale product arrives damaged, defective, incorrect, or otherwise fails to meet mandatory consumer guarantees, customers may still be entitled to a remedy under applicable law.

10. Exchanges

If you would like to exchange an eligible product for a different size, color, style, or model, please contact:

Email: info@avino.club

Exchange requests depend on product availability.

For customer-preference exchanges, the customer is responsible for applicable return shipping costs.

For confirmed product defects or errors caused by AVINO, we will provide an appropriate solution at our expense as required by applicable law.

In some cases, the fastest option may be to return the original eligible product and place a new order.

11. Order Cancellations

Customers may request an order cancellation within 15 minutes after placing an order, provided the order has not already entered processing or shipment.

To request a cancellation, contact:

Email: info@avino.club

Please include your order number and the email address used at checkout.

After the 15-minute cancellation period, we cannot guarantee that an order can be cancelled or modified.

Once an order has been shipped, cancellation is no longer available through our standard cancellation process. Eligible items may instead be returned according to this policy.

Mandatory cancellation rights under applicable law are not affected.

12. Refund Processing Time

Once we receive your returned product at our authorized warehouse, we will inspect it and notify you of the refund decision by email, generally within 5 business days.

If your refund is approved:

• The refund will be issued to your original payment method within 5–10 business days after approval.

• Your bank, card issuer, or payment provider may require additional time to process and display the refund.

• No restocking fee will be deducted from an approved refund.

• Original shipping fees and customer-paid return shipping fees are generally non-refundable for customer-preference returns, unless otherwise required by law.

Refunds for damaged, defective, incorrect, or non-conforming products will be handled in accordance with applicable consumer protection laws.

If more than 15 business days have passed since your refund was approved, please contact info@avino.club.

13. Late or Missing Refunds

If you have not received your approved refund:

1. Check your bank account or payment account again.

2. Contact your credit card company or payment provider.

3. Allow additional processing time.

4. Contact our customer support team if the refund is still missing.

Email: info@avino.club

Please include your order number when contacting us.

14. Consumer Rights

Nothing in this Return and Refund Policy limits or excludes any mandatory rights customers may have under applicable consumer protection laws.

Where applicable law provides additional rights or remedies for faulty, damaged, defective, incorrect, or non-conforming products, those rights will take precedence over conflicting provisions of this policy.

15. Contact Information

For questions regarding returns, exchanges, cancellations, or refunds, please contact us.

Store Name: AVINO

Legal Business Name: Xiamen Juancengyun Technology Co., Ltd.

Website: https://avino.club

Customer Support Email: info@avino.club

Business Contact Phone: +86 13799012867

Legal Business Address:

Room 1903, No. 190, Wushipu Erli
Huli District, Xiamen
Fujian Province, China

Authorized U.S. Returns Warehouse:

Attn: Katherine Yuan
MANJI LOGISTICS INC.
1295 E 9th St
Pomona, CA 91766
United States

Please obtain written return authorization before shipping any products to the warehouse.

Customer Service Hours: Monday–Friday, excluding public holidays.

We aim to respond to customer inquiries within 1–2 business days.