Returns & Refunds

Our return process

We want you to be satisfied with your Avino purchase. Contact us at info@avino.club within 14 days of delivery to request a return.

To be eligible, items must be unused, in their original condition, and returned with original packaging and accessories where applicable. Some products may be non-returnable for hygiene, safety, customization, or other legal reasons; see the product listing for details.

Return shipping responsibility: Customers are responsible for return shipping for change-of-mind returns. Avino covers return shipping when an item arrives damaged, defective, or incorrect, subject to review.
Return address: Returns must be sent to the authorized return address in Chicago, IL 60609, USA. Contact us before shipping so we can confirm the address and instructions.

We do not charge a restocking fee for eligible returns.

After receiving and inspecting the returned item, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your payment provider.

If an item arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photos.