Returns & Refunds

Returns & refunds

If something is not right, contact AVINO before returning an item. We will confirm eligibility and provide the correct return instructions.

Return condition

Items must be unused, in their original condition and returned with their original packaging and included accessories. Certain personal-care, hygiene, customized or final-sale products may not be returnable.

Damaged or incorrect items

Contact us promptly with your order number and clear photographs of the product and packaging. Keep all packaging until the issue has been reviewed.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank processing times can vary.