AVINO CUSTOMER CARE

Privacy Policy

Clear information for shopping with confidence.

Privacy Policy

Last updated: October 21, 2026

Welcome to AVINO. We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how AVINO, operated by Xiamen Juancengyun Technology Co., Ltd. ("AVINO," "we," "us," or "our"), collects, uses, stores, protects, and discloses personal information when you visit https://avino.club, purchase our products, contact customer service, or otherwise use our website and related services (collectively, the "Services").

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Please read this Privacy Policy carefully to understand how we handle your personal information.

1. Personal Information We Collect

We collect personal information only when it is reasonably necessary to operate our online store, process orders, provide customer support, improve our services, and meet applicable legal obligations.

Depending on how you interact with our website, we may collect:

Personal and Contact Information

Full name
Email address
Phone number
Billing address
Shipping address

Order and Transaction Information

Products purchased
Order number and transaction history
Payment confirmation and payment method details
Shipping and delivery information
Returns, exchanges, and refund requests

Account Information

Account username
Login credentials managed through secure systems
Account preferences and settings

Technical and Usage Information

IP address
Browser type and device information
Pages visited and browsing activity
Cookies and similar technologies
Information about interactions with our website

We do not intentionally request or collect unnecessary sensitive personal information.

Our primary purpose is to provide legitimate retail products and services, not to collect or harvest customers' personal information.

2. How We Use Personal Information

We may use personal information for the following purposes:

Order Processing and Fulfillment

To process payments, confirm purchases, arrange shipping, provide order tracking, and complete deliveries.

Customer Support

To respond to inquiries, resolve order issues, and assist with returns, exchanges, cancellations, and refunds.

Website Improvement

To understand how customers interact with our website, identify technical problems, and improve website functionality.

Security and Fraud Prevention

To detect unauthorized transactions, prevent fraud, protect customer accounts, and maintain website security.

Marketing and Promotions

To provide promotional information, product updates, discounts, and marketing communications when permitted by applicable law.

Where consent is required, we will obtain it before sending marketing communications or using non-essential tracking technologies.

Customers may unsubscribe from promotional emails at any time.

Legal Compliance

To comply with applicable laws, respond to lawful requests, maintain required business records, and resolve disputes.

3. Secure Payment Processing and SSL Protection

We take reasonable technical and organizational measures to protect customer information.

Our website uses HTTPS connections with SSL/TLS encryption to help protect information transmitted between your browser and our website.

Payment information is processed through Shopify and authorized payment service providers using secure payment systems.

We do not intentionally store complete payment card numbers or card security codes on our own servers.

Customers should enter sensitive payment information only through authorized, secure checkout pages.

Although we take reasonable measures to protect personal information, no online transmission or storage system can guarantee absolute security.

4. Protection of Customer Contact Information

We respect the confidentiality of customers' personal contact information.

AVINO does not sell or rent customers' email addresses, telephone numbers, mailing addresses, or customer contact lists to third parties.

We may share necessary contact information with trusted service providers when required to:

Process and deliver orders
Provide shipping and tracking services
Handle payment transactions
Process returns and refunds
Provide customer support
Meet legal and regulatory obligations

These service providers are authorized to use personal information only for appropriate purposes and are subject to applicable contractual and legal obligations.

Certain advertising-related disclosures may be classified as a "sale" or "sharing" under some privacy laws, even when no customer contact list is sold. Where such laws apply, we provide the required choices and opt-out rights.

5. Customer Consent and Advertising

We respect customers' choices regarding the use of their personal information for advertising and promotional activities.

We will not use customers' identifiable personal photographs, personal testimonials, private communications, or other identifiable personal content in public advertisements without obtaining appropriate authorization or consent.

Customer information is not automatically authorized for promotional use simply because a customer has placed an order.

Where required by law, we obtain consent before using personal information for personalized advertising or placing non-essential advertising cookies.

Customers may withdraw their marketing consent or change applicable privacy preferences at any time.

We do not use personal information for unlawful, deceptive, or unauthorized advertising practices.

6. Data Minimization and Promotional Activities

AVINO collects only information reasonably necessary for legitimate business activities.

We do not operate our website primarily for collecting customers' personal information.

Promotions, discounts, gifts, and other incentives may be offered in connection with:

Customer purchases
Legitimate marketing campaigns
Clearly disclosed promotional activities

We will not use misleading gifts, false offers, or deceptive incentives to obtain personal information.

Where an optional promotion requires personal information, we will explain the purpose of collection and request only information reasonably necessary for that activity.

Participation in optional promotions will not require customers to disclose unnecessary sensitive personal information.

Any personal information collected through a promotion will be handled according to this Privacy Policy and applicable law.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and understand customer interactions.

These technologies may include:

Essential Cookies

Necessary for shopping carts, checkout, account security, and other essential website functions.

Functional Cookies

Used to remember language preferences, settings, and other website preferences.

Analytics Cookies

Used to understand website performance, visitor activity, and customer interactions.

Advertising Cookies

Where enabled, used to measure advertising performance and provide relevant advertisements.

Where required by applicable law, we will request consent before placing or accessing non-essential analytics or advertising cookies.

Customers may manage cookie preferences through available website privacy controls and browser settings.

Disabling certain cookies may affect website functionality.

8. How We Share Personal Information

We may disclose necessary personal information to trusted third parties that help us operate our business.

These may include:

Shopify and related e-commerce service providers
Secure payment processors
Shipping carriers and fulfillment warehouses
Customer service providers
Website hosting and technical service providers
Analytics and advertising partners, where permitted
Professional advisers and government authorities where legally required

We share personal information only for legitimate and disclosed purposes, subject to applicable privacy laws.

We do not authorize service providers to use customer information for unrelated purposes in violation of applicable agreements or laws.

We may also disclose information when legally required or as necessary to protect our rights, customers, and Services.

9. Shopify and Third-Party Services

Our online store is hosted by Shopify.

Shopify processes certain personal information to provide and improve its e-commerce services, support secure transactions, and operate relevant platform features.

Some Shopify services may process information across participating merchants, depending on the features enabled and applicable privacy requirements.

For further information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy/app-users

You can also learn more about Shopify's consumer privacy options at:

https://privacy.shopify.com/en

Our website may contain links to third-party websites. We are not responsible for the privacy practices of websites outside our control.

We encourage customers to review third-party privacy policies before providing personal information.

10. International Data Transfers

AVINO operates an international online retail business.

Personal information may be transferred to, stored in, or processed in countries outside the customer's country of residence.

This may occur when using Shopify, payment providers, logistics partners, or other service providers.

Where applicable laws require safeguards for international transfers, we will use appropriate legal mechanisms, which may include the European Commission's Standard Contractual Clauses or relevant UK transfer safeguards.

We take reasonable steps to ensure that personal information remains protected when transferred internationally.

11. Data Retention and Security

We retain personal information only for as long as reasonably necessary to:

Complete transactions and deliver services
Maintain customer accounts
Process returns and refunds
Comply with tax, accounting, and legal obligations
Resolve disputes
Prevent fraud and protect our business

Retention periods may vary depending on the type of information and applicable legal requirements.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it where appropriate.

We use reasonable technical and organizational security measures to protect information against unauthorized access, alteration, disclosure, or loss.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of eligible personal information
Request a portable copy of your information
Restrict or object to certain processing activities
Withdraw consent where processing is based on consent
Opt out of certain direct marketing activities
Opt out of certain sales, sharing, or processing for targeted advertising, where applicable
Appeal certain privacy decisions, where provided by law

European Economic Area and United Kingdom

Where applicable, we recognize relevant rights under the General Data Protection Regulation (GDPR) and UK GDPR.

Depending on the processing activity, our lawful bases may include contractual necessity, legal obligations, legitimate interests, or consent.

Where we rely on legitimate interests, we assess the relevant interests and individual rights as required by law.

You may also have the right to lodge a complaint with an appropriate data protection authority.

United States

Residents of certain U.S. states may have additional privacy rights under applicable state laws, including rights relating to personal information access, deletion, correction, and targeted advertising.

Where legally required, we will recognize applicable opt-out preference signals and provide appropriate methods for exercising privacy rights.

Exercising Your Rights

To submit a privacy request, contact:

info@avino.club

We may request reasonable identity verification before processing certain requests.

We will respond within the time required by applicable law.

We will not unlawfully discriminate against customers for exercising their privacy rights.

13. Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children where such collection is prohibited without appropriate parental or guardian consent.

We do not knowingly sell or share personal information of individuals under 16 years of age.

If a parent or guardian believes a child has provided personal information improperly, please contact info@avino.club so we can review the situation and take appropriate action.