配送ポリシー

Shipping Policy

Last updated: October 15, 2026

Destinations and processing

AVINO currently accepts delivery addresses in the United States only. Orders are typically processed within 1–3 business days after payment confirmation. Our order cut-off is 5:00 PM Pacific Time, Monday–Friday, excluding public holidays. Orders received after the cut-off begin processing on the next business day.

Standard shipping

Estimated transit: 7–15 business days after dispatch. Estimated total: 8–18 business days, including processing. Standard shipping is US$8 for orders below US$59 and free for orders of US$59 or more.

Express shipping

Estimated transit: 3–7 business days after dispatch. Estimated total: 4–10 business days, including processing. Express shipping is US$15 for all order values; the free standard shipping offer does not apply to express shipping.

Shipping choices and the final order total are shown at checkout before payment. Delivery estimates are not guarantees and may be affected by carrier conditions, weather, public holidays or incorrect address details. Please review any applicable taxes and charges shown at checkout.

Tracking and delivery assistance

Once dispatched, tracking information is sent to your order email when available. Carrier updates may take 24–72 hours. If your shipment appears delayed, lost or damaged, email info@avino.club with your order number. Keep relevant packaging and shipment information while we investigate.

Please provide a complete and accurate address. If a shipment is returned because of incorrect or incomplete address information, we will contact you about any applicable reshipping cost before arranging reshipment.

Business and returns

AVINO is operated by Xiamen Juancengyun Technology Co., Ltd., registered in Xiamen, Fujian, China. See our Contact page for legal and fulfillment contact details. The Chicago fulfillment contact address is not a return address. See our Return and Refund Policy for the authorized U.S. returns warehouse and obtain written authorization before sending anything back.

We aim to respond within 1–2 business days. Nothing in this policy limits mandatory consumer rights.